Return Policy

Refund & Return Policy – OgNest

We want you to love your purchase.

If you're not completely satisfied, you can request a return or refund based on the policy below.

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🔄 Return Eligibility

You can request a return within 3 days of receiving the product.

The product must be unused, undamaged, and in its original packaging.

Mandatory: You must provide a full unboxing video showing:

The unopened package

The shipping label clearly visible

The AWB tracking number

The complete unboxing without cuts or edits

If you receive a wrong or damaged item, we offer a free replacement after verifying the unboxing video.

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💵 Refund Process

Once we receive and inspect the returned item, refunds are processed within 5–7 business days.

Refunds will be issued to the same payment method used during purchase....

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❌ Non-Returnable Items

Used, damaged, or incomplete items

Items without an unboxing video as required

Final-sale / clearance products

Personal care or hygiene-related items

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📩 How to Request a Return

To initiate a return, email us at:

ognest99@gmail.com

Subject: Return Request

– Order ID #____

Our team will respond within 24–48 hours.